Flexible Working
Training and Development
Wellbeing Support

Adviser Onboarding Officer

Salary £27,000 plus benefits
Location Hybrid - 2-3 days a week in Derby, the rest working from home
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Advisor Onboarding Officer
Permanent, Full-time
Hybrid - 3 days at our Derby office, 2 days working from home
£27,000 plus benefits 

About the role

We’re on the lookout for an Onboarding Officer to join our growing Adviser Onboarding team - the friendly detectives who make sure every Mortgage Adviser joining MAB’s network is exactly who they say they are and meets our high standards.

You’ll be the helpful guide (and occasional myth‑buster!) for Advisers, firms and lead sources as they move through our application process. From compliance checks to warm conversations and curious investigation, you’ll play a key part in bringing great advisers into our network safely and smoothly.

What you’ll be doing

  • Building great working relationships with business owners, regional managers, and individual applicants
  • Running internal and external searches on applicants to ensure everything stacks up
  • Assessing applications to minimise risk and keep our network secure
  • Answering adviser queries with confidence, clarity and a friendly tone
  • Being a positive ambassador for the MAB brand
  • Completing thorough reference checks
  • Carrying out due diligence activities for all advisers
  • Maintaining accurate adviser and business records across internal systems and provider platforms

About You

You’re naturally curious, love getting things right first time and enjoy speaking with people from all walks of life. You’re calm under pressure, organised by instinct, and always happy to go the extra mile to uncover answers and smooth out bumps in the journey. To be successful in this role, you will have:

  • Experience delivering excellent customer service
  • A knack for building positive relationships
  • Strong attention to detail
  • Tenacity and an inquisitive mindset
  • Ability to work to targets and tight deadlines
  • A solution-focused approach to challenges
  • Confident with the Microsoft Office suite
  • Organised, structured and steady under pressure

A quick note…

Please note this is not a Recruitment or HR role, it sits within our Sales division, focusing on adviser onboarding and due diligence rather than talent acquisition.

The internal title for this role is 'Onboarding Case Officer'. 

Recruitment Process

1st stage: 1st stage: In-person interview with the Hiring Manager and a member of the team.

What’s In It For You?

  • Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more!
  • Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
  • A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
  • A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work

Everyone is Welcome
At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. 

We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact careers@mab.org.uk.  

Use of AI
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.

Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place. 

#LI-HB1

The Company

Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.

To see our company ratings please click below:

Glassdoor    Feefo    Trustpilot

The Benefits

Flexible
working

Pension
contributions

Cycle to
work scheme

Employee Assistance Programme

State of the art IT equipment

Volunteer
days

Flexible Working

Private Medical Insurance

Pension Scheme

Volunteer Days

25 days holiday plus your birthday off

Electric Car Scheme

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We're transforming customer experiences by offering the best mortgage advice and service, which is only made possible by our amazing people living and breathing our values. Our team are connected by our values, which we call our 'DNA'. Our DNA runs through everything we do at MAB and makes every moment matter for our colleagues, customers and business partners.

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We believe different life experiences and perspectives hugely benefits our business and your career at MAB. We’re deeply passionate about creating a culture where everyone feels a clear sense of purpose, inclusivity and belonging. Our dedicated D&I colleague network, ‘Unity’, celebrate our diverse needs and values, while our engagement group, ‘MABEngage’, bring the voices of our colleagues to leadership. This creates opportunities to influence decisions made around the business, so that people are at the core of our business and people strategies.

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The MAB Foundation is a grant-giving charity supporting community-based projects as chosen by our colleagues, customers and business partners. In 2022, MAB established the Foundation to raise awareness among our colleagues and customers of the growing need of the communities they live in, or are choosing to move to. We have partnered with Crowdfunder to give local charities and Community Interest Companies the opportunity to achieve their fundraising goals in a sustainable way and to support our talented and enthusiastic colleagues and customers to get their best and brightest projects off the ground.

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Using our voices to educate consumers and the wider industry about the impact housing has on the UK’s overall carbon emissions, we actively explore opportunities that help reduce our societal impact on the environment, and benefit our customers. Our Green Hub contains a host of informative content to educate and encourage homebuyers and homeowners in their own journey to sustainable living. We’re outcome-oriented, focused on finding solutions that help our customers realise their homeownership goals. We achieve this by ensuring our advisers are supported to provide tailored mortgage and protection advice, and that our systems can cater to the ever-changing needs and expectations of our customers.

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